Problem Description:

The sterilizer attempted to inject steam too many times without success — likely due to a lack of water supply.

The most common causes include:

• The blue feed water hose is not properly connected to the “water in” port.
• The “Water In” connector is loose or damaged, which may prevent proper water intake.
  • The water tank is empty.
  • The load is too heavy, making it difficult to generate the required amount of steam.
  • Internal issues such as limescale buildup in the solenoid valves or steam generator.
  • A worn-out water pump that no longer provides sufficient water pressure.
  
  

How to solve it:

• Gently press the blue ring on the metal ‘Water In’ connector, then carefully pull out the blue tube from the device. Cut a small section of the hose (the end that was inside), and reinsert the hose into the connector.
  • Check that the water tank is filled (remember to use the proper water).
  • Make sure the load does not exceed the maximum: 0.5 kg (S) or 0.8 kg (PRO).

If the issue persists, please contact Enbio Service by clicking the button below to fill out the service form.