Code No. 19: USB Storage Fault

Problem Description:

The device does not detect any USB memory stick.. This typically indicates a failure of the USB medium.

This may result from:

  • A damaged or incompatible USB drive
  • A malfunction in the USB port, internal cable, or control board
  • A mainboard malfunction affecting data transfer
How to solve it:
  • Turn off the device
  • Remove the USB stick and reconnect it securely
  • Turn the device back on and check again
  • Try using a different, known-working USB drive (preferably FAT32 formatted).
  • Copy the data from your current USB drive (if accessible)

If the problem persists with a new drive, please contact Enbio Service by clicking the button below to fill out the service form.