Problem Description:

Vacuum time exceeded – The device is having trouble generating vacuum at the right level in the required time.

Possible causes include:

• Worn or contaminated chamber door gasket
• A blocked or kinked red drain hose
• A full wastewater container (red cap)
  • A vacuum pump malfunction
• Problems with the safety valve, solenoid valves, or heat exchanger
• More severe failures involving the steam generator, sterilization chamber, or mainboard

Remember about the proper maintenance:

• Clean the tray weekly with a mild, chlorine-free detergent safe for aluminum. Rinse and dry thoroughly before reinstalling.
• Clean the door gasket every 100 cycles using warm water and a microfiber cloth. Do not use sharp tools or chemicals. Dry with the device open.
• Clean the inside of the chamber weekly using a mild, chlorine-free detergent. Dry with a soft cloth.
• Check the water tank monthly. If dirty, or empty, clean, and refill with proper water.

Remember!

• Use the proper water. Only demineralized or distilled water should be used. The total mineral content must be below 10 ppm, or in terms of conductivity, below 15 μS/cm.
• Replace the Magic Filter every 1,000 cycles, or 6 months, or when change color to amber is noticed.

How to solve it:

• Check and empty the used water from the bottle with the red cap.
• Ensure the red drain hose is not submerged, kinked, or pointing upward at any point — it must run downward along its entire length
• Clean the chamber door gasket to ensure proper sealing.
• Verify the autoclave has sufficient airflow around it for cooling.

If the issue persists, please contact Enbio Service by clicking the button below to fill out the service form.