Problem Description:

The system has detected a blockage in the wastewater drainage circuit.

Blockages can be caused by:

• Clogged hoses or drainage channels
• Debris inside the chamber outlet – often from sterilization pouches (dust, paper particles)
• A sterilization pouch falling out of the tray and becoming lodged at the back of the chamber, blocking the drain outlet.
• A full wastewater bottle (red cap)
• The red drain hose being kinked or improperly routed

Over time, particles from sterilization packaging can accumulate and cause obstruction in the internal hydraulic system. Regular cleaning and maintenance are essential to prevent this.

How to solve it:

• Clean the inside of the chamber weekly using a mild, chlorine-free detergent. Dry with a soft cloth.
• Clean the tray with a mild, chlorine-free detergent safe for aluminum. Rinse and dry thoroughly before reinstalling.
• Check the used water level in the bottle with the red cap — if full, empty it.
• Check if any sterilization pouch has fallen out of the tray and is stuck at the back of the chamber. Remove it if found.
• Ensure the red drain hose is not bent or kinked and is pointing downward along its entire length.
• Inspect the chamber drain opening for any visible debris.
• Verify the hose connections and wastewater flow.

If the problem persists, please contact Enbio Service by clicking the button below to fill out the service form.